• (A) Noise
• (B) Medium
• (C) Encoder
• (D) Decoder

Check AnswerSolution(B):-Medium is the best choice, as the interpreter is moving the message between you and your colleague. Noise is any distraction that affectsthe message. B and D describe the packaging and unpackaging of the communication message.

• (A) Barrier
• (B) Noise
• (C) Medium
• (D) Team development issue

Check AnswerSolution(A):-Anything that prevents communication is a barrier. B, noise, is something external that may disrupt the message. C, medium, is the network betweenthe receiver and sender. D is not the best choice, as this question centers on communicating.

• (A) Bid
• (B) Request for quote
• (C) Request for proposal
• (D) Statement of work

Check AnswerSolution(B):-When Michelle, or any program manager, is only interested in a price, thena request for quote is the best option. A, a bid, is the response from the sellerto the buyer. C, request for proposal, is a query for the vendor to provide ideas and solutions for the work. D, the statement of work, usually accompanies complex procurement packages and request for proposals.

• (A) Request for proposal
• (B) Proposal
• (C) Bid
• (D) Quote

Check AnswerSolution(B):-The seller response of a proposal usually takes the longest time for the vendor to complete for the buyer, because it includes a custom solution,whereas a bid or quote is a price-driven solution. A is incorrect, as its the document from the buyer to the seller.

• (A) Integrated change control
• (B) Risk monitoring and controlling
• (C) Contract change control
• (D) Program contract administration

Check AnswerSolution(A):-Integrated change control is the best answer, because it does examine all of the knowledge areas to determine how the change affects the program asa whole. B, risk monitoring and controlling, is incorrect, because this is only one of the areas that integrated change control examines. C and D both deal with the procurement knowledge area, so these choices are also incorrect.

• (A) Integrated change control
• (B) Earned value management
• (C) Program contract
• (D) Program work breakdown structure

Check AnswerSolution(D):-Once the program scope change has been approved and it has been fleshed into the program scope, the program work breakdown structure is updatednext. A, integrated change control, is incorrect, because this would happen before the change has been approveB and C are not relevant, because you dont have to use earned value management to consider a change request and not all program changes will affect the contracts.

• (A) Defect repair
• (B) Defect validation
• (C) Preventive actions
• (D) Risk identification

Check AnswerSolution(C):-This is an example of a preventive action, as it wants to stop mistakes with the new material from entering the program. A and B are both incorrect, as these both deal with working with errors that have entered into the program. D, risk identification, is not a valid choice, as this question is looking to prevent mistakes, not identify risks.

• (A) Leased equipment
• (B) Materials
• (C) People
• (D) Schedule

Check AnswerSolution(D):-The program schedule is not a resource, so this choice is correct. Choices A, B, and C are all examples of resources, so these choices are wrong for thisquestion.

• (A) Value-added change
• (B) Integrated change control
• (C) Scope management
• (D) Gold plating

Check AnswerSolution(D):-When a program manager or a project manager adds things to the program scope in order to consume the entire assigned budget, this is an example ofgold plating. The remaining funds in the budget should be returned to the organization rather than adding things to the program scope that werentrequired.

• (A) Because telephone calls can be disconnected.
• (B) Because technology may not always mesh among telephone providers.
• (C) Because telephone calls do not allow for ad hoc conversations.
• (D) Because telephone calls do not allow for non-verbal communications.

Check AnswerSolution(D):-Because fifty-five percent of all communication is non-verbal, telephone calls are often considered a poor method of communicating.

• (A) Assigning an issue owner
• (B) Modifying the program scope
• (C) Changing the program requirements
• (D) Adding to the program budget

Check AnswerSolution(D):-Simply adding funds to the program budget wont resolve a program issue.

• (A) Issue log
• (B) Issue register
• (C) Risk register
• (D) Issue database

Check AnswerSolution(A):-Issues are stored in the issue log. There is not an issue register or issue database, so choices B and D are both incorrect. Choice C is incorrect,because the risk register is for risks only—not program issues. When an issue is deemed a risk, it may be moved to the risk register and managed there.

• (A) Add the change request to the scope and complete integrated changecontrol herself.
• (B) Document the change request in a change request form.
• (C) Add the change to the program scope herself, as she is a project manager.
• (D) Create a change request charter justifying the change request.

Check AnswerSolution(B):-Change requests must be documented to be considereChoices A and C are both incorrect, as Mary is a project manager and isnt capableof approving changes to the program scope on her own accorD is incorrect, since there isnt a change request charter form—this is not avalid term.

• (A) Anything that management demands
• (B) A change to reduce the program scope
• (C) A change to add additional funds to the program scope
• (D) A change to add additional time to the program schedule

Check AnswerSolution(B):-Often when a program is over budget and behind on schedule, an organization may elect to reduce the program scope to complete the program with the amount of funds and time available. Choices A, C, and D are not valid choices for a program that is over budget and behind schedule.

• (A) $19,000,000
• (B) $26,125,000
• (C) $28,300,000
• (D) There is not enough information to know the planned value.

Check AnswerSolution(B):-The planned value is $26,125,000 and is calculated by finding the percent complete of where the program is supposed to be at this point in time.A, $19,000,000, represents the earned value of the program—the actual percentage of the program that is complete. C, $28,300,000, is the actualcosts the program has incurred to date. D is incorrect, because there is enough information to find the planned value.

• (A) 0.67
• (B) 0.72
• (C) ??$9,300,000
• (D) $19,000,000

Check AnswerSolution(A):-The CPI is 0.67 and is calculated by using the formula EV/AC; in this instance thatd be $19,000,000 divided by $28,300,000. All of the otherchoices do not reflect the cost performance index, so they are wrong.

• (A) $70,750,000
• (B) $42,450,000
• (C) $23,250,000
• (D) $9,300,000

Check AnswerSolution(B):-The estimate to complete is how much more money the program needs to complete the program scope given current conditions in the program.The formula is EAC – AChoices A, C, and D do not reflect the estimate to complete the program, so these choices are wrong.

• (A) 0.67
• (B) 0.73
• (C) ??$19,000,000
• (D) ??$7,125,000

Check AnswerSolution(B):-The schedule performance index is 0.73 and is calculated by using the formula EV/PV. Choices A, C, and D are not accurate calculations.

• (A) EV/PV
• (B) BAC/CPI
• (C) EAC ?? AC
• (D) BAC ?? EAC

Check AnswerSolution(D):-Management wants to know what the expected variance for the entire program will be, so choice D is the correct choice. Choice A is the formulafor finding the schedule performance index. B is the formula for finding the estimate at completion. C is the formula for finding the estimate to complete.

• (A) Program steering committee
• (B) Program governance board
• (C) Program customer
• (D) Program stakeholders

Check AnswerSolution(C):-Of the answers listed, only the program customer should be involved in the program closure process. If the program sponsor were a choice (but its not), thatd be valid as well. A, B, and D are all incorrect choices, because these folks are not involved in the close program process.