1 >>Criminal Law ?
- (A) Read back the order
- (B) False imprisonment
- (C) Is concerned with the protection of the client’s private rights
- (D) Deals with the rights of individuals and society
2 >>Client education should include ?
- (A) Safety, empowerment, compliance
- (B) False imprisonment
- (C) Is concerned with the protection of the client’s private rights
- (D) Deals with the rights of individuals and society
3 >>The leadership role is part of the organization’s structure ?
- (A) Formal Influence
- (B) Core Values
- (C) Planning
- (D) Staffing
4 >>The Important principals that will guide decisions and actions in the company ?
- (A) Formal Influence
- (B) Core Values
- (C) Planning
- (D) Staffing
5 >>The effort to direct and lead people to accomplish the planned work of the organization ?
- (A) Formal Influence
- (B) Core Values
- (C) Planning
- (D) Staffing
6 >>All of the activities involved in obtaining, preparing, and compensating the employees ?
- (A) Formal Influence
- (B) Core Values
- (C) Planning
- (D) Staffing
7 >>Enables a person to affect the actions of others ?
- (A) influence
- (B) ethical business practices
- (C) management
- (D) Human relations
8 >>To make sure that the highest standards of conduct are sued ?
- (A) influence
- (B) ethical business practices
- (C) management
- (D) Human relations
9 >>Accomplish the goals of an organization through the effective use of people ?
- (A) influence
- (B) ethical business practices
- (C) management
- (D) Human relations
10 >>The way people get along with each other ?
- (A) influence
- (B) ethical business practices
- (C) management
- (D) Human relations
11 >>The effort to inspire and motivate people ?
- (A) leadership
- (B) controlling
- (C) planning
- (D) management style
12 >>A methodical process through which a manager ?
- (A) leadership
- (B) controlling
- (C) planning
- (D) management style
13 >>Analyzing information, setting goals, and making decisions about what needs to be done ?
- (A) leadership
- (B) controlling
- (C) planning
- (D) management style
14 >>The way a manager treats and involves employees ?
- (A) leadership
- (B) controlling
- (C) planning
- (D) management style
15 >>Arranging the work and resources needed to meet the company’s goals ?
- (A) organizing
- (B) informal influence
- (C) supervisors
- (D) Insecurity
16 >>The leadership role is not part of a formal structure ?
- (A) organizing
- (B) informal influence
- (C) supervisors
- (D) Insecurity
17 >>The first level of management ?
- (A) organizing
- (B) informal influence
- (C) supervisors
- (D) Insecurity
18 >>Which of the following is not a characteristic of an effective leader? ?
- (A) organizing
- (B) informal influence
- (C) supervisors
- (D) Insecurity
19 >>Which one of the following is not a reason for employee dissatisfaction ?
- (A) regular promotions
- (B) praise and recognition
- (C) You can get away with it easily as long as no-one is watching
- (D) if you want employees to do the right thing, you must model the behavior yourself, not just talk about it
20 >>What is an example of a non-monetary reward ?
- (A) regular promotions
- (B) praise and recognition
- (C) You can get away with it easily as long as no-one is watching
- (D) if you want employees to do the right thing, you must model the behavior yourself, not just talk about it
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