Etiquettes Confident, considerate manners make winners! Manners help to: • Maintain order and promote positive interactions among people. • Put people at ease and impress others. • Build self-esteem. • Show respect and consideration to others. • Allow people to Read more…


FIRST AID 1.0 Introduction What is First Aid? First aid is the immediate and temporary care given to the victim of an accident or sudden illness. Its purpose is to preserve life, assist recovery and prevent aggravation of the condition, Read more…


Yoga & Fitness Definition of Yoga Yoga is a complete science of life that originated in India many thousands of years ago. It is the oldest system of self development in the world encompassing the body, mind and spirit. It Read more…


Meditation: Importance of Meditation 1.0 What is meditation? The basic idea generally associated with why people meditate is that during our day we are constantly subjected to sensory input and our minds are always active in the process of thinking. We Read more…


Stress Management What is Stress? Stress is a condition or feeling experienced when a person perceives that demands exceed the personal and social resources the individual is able to mobilize. People feel little stress when they have the time, experience Read more…


Conflict Management 1.0 One of the primary purposes of the organisation is the coordination and integration of the efforts of many people to attain mutual goals and objectives. As people work together, tensions sometimes develop that result in dissension and Read more…


Leadership 1.0 Objective: To explain the nature of leadership, the different types of leadership, the different models of leadership, the qualities of a good supervisor. 1.1 Leadership is the process of encouraging and helping others to work enthusiastically toward objectives… Read more…


Motivation 1.0 Objective: To explain the concept of motivation, the different theories of motivation, the types of motivation and state how to use motivation as a managerial tool. 1.1 Nearly all the conscious behavior of human being is motivated. The Read more…


Team Building 1.0 Objective: At the end of the session, the trainee should be able to state the characteristics of a good team, distinguish the various types of teams and list the guidelines to build a good team. 2.0 The Read more…


Behavioral & Attitudinal Change | Behavior And Attitude Behavioral & Attitudinal Change | Behavior And Attitude 1.0 INTRODUCTION There are rapid changes taking place in telecommunication field. Every day we hear new inventions and induction of new services. With these changes, we Read more…

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